FAQs
General Information
What is Craft Ground Milk Tea?
At Two Quacks, our journey starts with premium loose leaf teas, which we then grind into a fine powder. Consuming the whole leaf, much like matcha, results in a strong, concentrated flavor that forms the ideal foundation for our milk tea blends. For more details, check out our Craft Ground Tea page.
What flavor of teas do you have?
We are always looking to expand our product offering but we currently have Roasted Oolong, Golden Lily, Matcha, and Jasmine Oolong milk tea flavors. Keep an eye on our website and follow TwoQuacksTea instagram for announcements.
What is the sediment at the bottom of the cup?
This is a sign that you have real grounded tea in your cup. This is where all the tea flavor is coming from.
Do I need to brew your milk tea?
Yes! The recipes we have created use real tea. It is important to stir the tea blends with hot water to release the complex flavors before adding ice.
What is the best way to prepare the tea?
Check out our Brewing Instructions. We provide different methods that may best suit different lifestyles. We also encourage you to share your methods and recipes by tagging the TwoQuacksTea instagram.
Is there dairy in Two Quacks milk teas?
While we use a non-dairy creamer, the creamer has sodium caseinate which is a milk derivative.
Can I add boba to your teas?
Absolutely! Add boba or any other milk tea topping and please share your recipes by tagging the TwoQuacksTea instagram.
Also, we are currently working on a fresh frozen boba to pair with our Instant Craft Ground Milk Teas. Please keep an eye on our Coming Soon products.
What ingredients do you use for your milk teas?
Specific ingredients list can be found on each product page but the primary ingredients are tea, sweeteners, and (non-dairy) creamer.
Shopping and shipping
Where do you ship?
Currently, we are shipping to the continental United States. We are constantly looking to expand our reach, please check back regularly for updates.
Do you offer free shipping?
Yes, we offer free shipping for orders over $70 USD.
Can I edit or cancel my order?
If you placed an order and it has not been fulfilled yet (you have yet to receive a shipping confirmation email), please contact us at info@twoquacks.com.
If your order has been fulfilled, unfortunately we will be unable to make adjustments to the order. If you need to change the address, you will need to reach out to the shipping carrier directly for support.
What is your return policy?
Since our product is consumable, returns aren’t guaranteed. You must contact us at returns@twoquacks.com. More details can be found in our Return Policy.
When will my tea arrive?
Orders are shipped Monday through Thursday through standard shipping. Delivery time may vary depending on shipping location, holidays, etc. Weekend orders will be processed and shipped in the proceeding business week. Estimated arrival is typically 7-10 business days.
Can I update my shipping address?
If your order has NOT been shipped, please contact us at info@twoquacks.com.
If your address was inputted incorrectly on the user end and we have already shipped the order, you are responsible for retrieving the order or contacting the shipping carrier for support.
What do I do if my order is incorrect?
Please contact us at info@twoquacks.com.
